About
Marpai, Inc. (hereinafter referred to “Marpai”) offers a “complete back room” of services built on five core tenets that position payers for the future of health benefits, working with technology to facilitate an efficient enrollment experience for its customers and their members.
Terms and Conditions
This Website comprises various web pages operated by Marpai. Use of this site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Marpai Website constitutes your agreement to all such terms, conditions, and notices.
MODIFICATION OF THESE TERMS OF USE
Marpai reserves the right to change the terms, conditions, and notices under which this Website is offered, including but not limited to the charges, if any, associated with the use of the Website.
LINKS TO THIRD PARTY SITES
This Website may contain links to other Websites ("Linked Sites"). The Linked Sites are not owned by or under the control of Marpai, and Marpai is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Marpai is not responsible for webcasting or any other form of transmission received from any Linked Site. Marpai is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Marpai of the site or any association with its operators.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Website, you warrant not to use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
USE OF COMMUNICATION SERVICES
This Website may contain services that allow you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
- Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
- Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
- Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
- Restrict or inhibit any other user from using and enjoying the Communication Services.
- Violate any code of conduct or other guidelines that may be applicable for any particular Communication Service.
- Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
- Violate any applicable laws or regulations. Marpai has no obligation to monitor the Communication Services. However, Marpai reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Marpai reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Marpai reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Marpai’s sole discretion. Always use caution when giving out any personally identifying information about yourself or your dependents in any Communication Service. Marpai does not control or endorse the content, messages or information found in any Communication Service and, therefore, Marpai specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Marpai spokespersons, and their views do not necessarily reflect those of . Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
MATERIALS PROVIDED TO MARPAI OR POSTED AT ANY WEBSITE
Marpai does not claim ownership of the materials you provide to Marpai (including feedback, suggestions, or contact us) or submit to any Marpai Website or its associated services (collectively "Submissions"). However, by inputting, providing, or submitting your Submission you are granting Marpai, its affiliated companies and necessary sub licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
Privacy Policy
Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. You may contact us to exercise these rights at the following address:
Marpai Health
5701 E Hillsborough Ave, Suite #1417
Tampa, FL 33610
www.MarpaiHealth.com
855.748.2654 x 7305
Marpai is committed to providing its members with high-quality health care options while protecting member privacy and developing technology that gives members the most powerful and safe online experience. This Statement of Privacy applies to the Marpai website and governs data collection and usage. By using the Marpai website, you consent to the data practices described in this statement.
Collection of Your Personal Information
Marpai collects personally identifiable information, such as your e-mail address, name, home or work address, and/or telephone number. Marpai also collects anonymous demographic information that is not unique to you, such as your zip code.
There is also information about your computer hardware and software that is automatically collected by Marpai. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Marpai for the operation of the service, in order to maintain quality of the service, and provide general statistics regarding use of the Marpai website.
Use of Your Personal Information
Marpai collects and uses your personal information to operate the Marpai website and deliver the services you have requested. Marpai also uses your personally identifiable information to inform you of other products or services available from Marpai and its affiliates. Marpai may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Marpai does not sell, rent, or lease its customer lists to third parties. Marpai may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information—e-mail, name, address, and telephone number—is not transferred to the third party. In addition, Marpai may share data with trusted partners to help us perform statistical analysis, send you e-mail or postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services on behalf of Marpai, and they are required to maintain the confidentiality of your information.
Use of Cookies
The Marpai website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. In this manner the information you previously provided can be retrieved, so you can easily use the Marpai features that you may have previously customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Marpai services or websites you visit.
Security of Your Personal Information
Marpai secures your personal information from unauthorized access, use, or disclosure. Marpai secures the personally identifiable information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use, or disclosure. When personal information is transmitted it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Your Rights
You have the right to:
- Get a copy of your health and claims records.
- Correct your health and claims records.
- Request confidential communication.
- Ask us to limit the information we share.
- Get a list of those with whom we’ve shared your information.
- Get a copy of this privacy notice.
- Choose someone to act for you.
- File a complaint if you believe your privacy rights have been violated.
Your Choices
You have some choices in the way that we use and share information as we:
- Answer coverage questions from your family and friends.
Our Uses and Disclosures
We may use and share your information as we:
- Help manage the health care treatment you receive.
- Run our organization.
- Pay for your health services.
- Administer your health plan.
- Help with public health and safety issues.
- Do research.
- Comply with the law.
- Respond to organ and tissue donation requests and work with a medical examiner or funeral director.
- Address workers’ compensation, law enforcement, and other government requests.
- Respond to lawsuits and legal actions.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get a copy of health and claims records
- You can ask to see or get a copy of your health and claims records and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health and claims records, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct health and claims records
- You can ask us to correct your health and claims records if you think they are incorrect or incomplete. Ask us how to do this.
- We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will consider all reasonable requests, and must say “yes” if you tell us you would be in danger if we do not.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations.
- We are not required to agree to your request, and we may say “no” if it would affect your care.
Get a list of those with whom we’ve shared information
- You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if
you have agreed to receive the notice electronically. We will provide
you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by contacting us using the information at the top of this page.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/ .
- We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in payment for your care
- Share information in a disaster relief situation
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
We never market or sell your personal information.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
Help manage the health care treatment you receive
- We can use your health information and share it with professionals who are treating you.
Example: A doctor sends us information about your diagnosis and treatment plan so we can arrange additional services.
Run our organization
- We can use and disclose your information to run our organization and contact you when necessary.
- We are not allowed to use genetic information to decide whether we will give you coverage and the price of that coverage. This does not apply to long term care plans.
Example: We use health information about you to develop better services for you.
Pay for your health services
We can use and disclose your health information as we pay for your health services.
Example: We share information about you with your dental plan to coordinate payment for your dental work.
Administer your plan
We may disclose your health information to your health plan sponsor for plan administration.
Example: Your company contracts with us to provide a health plan, and we provide your company with certain statistics to explain the premiums we charge.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
Do research
We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests and work with a medical examiner or funeral director
- We can share health information about you with organ procurement organizations.
- We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
This notice is effective June 1, 2014. We can change the terms of this notice, and the changes will apply to all information we have about you. The notice will be available upon request, on our web site at www.MarpaiHealth.com and we may mail a copy to you.
New: Member Authorization for Use by and Disclosure of Protected Health Information (“PHI”) to Others:
I
This authorization is limited to information in the possession of Marpai , including but not limited to:
- Medical and Financial Information in connection with my health insurance coverage under my plan, such as names of treating physicians, hospital and other clinical settings, treatment dates and diagnosis, and providers of prescription medications.
- Benefit Balances: Including deductible information, coinsurance balances, and amounts billed by providers in connection with treatment, procedures and/or prescription medications or medical durable equipment.
It is understood that actual copies of medical records as maintained by physician or hospital providers, including psychotherapy notes or charts, will not be made available. Additionally, PHI viewable under this authorization will NOT INCLUDE sensitive PHI such as testing or treatment for AIDS, HIV, mental health services, substance abuse of any type and reproductive health care (including abortions).
Expiration and Revocation
This authorization will remain in place until:
- my coverage under my health plan terminates or
- the authorized person’s coverage under their health plan terminates or
- I cancel the authorization by changing any permissions through the online portal or contact Marpai at <#> for support.
I understand that Marpai may not be held responsible for information disclosed until the receipt and processing of any request for revocation and cancellation of this authorization is completed.
LIABILITY DISCLAIMER THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Marpai WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Marpai AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Marpai WEBSITE AT ANY TIME. ADVICE RECEIVED VIA THE Marpai WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. Marpai AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE Marpai WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Marpai AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Marpai AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Marpai WEBSITE, WITH THE DELAY OR INABILITY TO USE THE Marpai WEBSITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE Marpai WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE Marpai WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Marpai OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE Marpai WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE Marpai WEBSITE. TERMINATION/ACCESS RESTRICTION Marpai LLC reserves the right, in its sole discretion, to terminate your access to the Marpai MYMARPAI Website and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Hillsborough County, Florida, U.S.A. in all disputes arising out of or relating to the use of the Marpai MYMARPAI Website. Use of the MYMARPAI Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Marpai as a result of this agreement or use of the MYMARPAI Website. Marpai performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Marpai right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Marpai Website or information provided to or gathered by Marpai with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Marpai with respect to the Marpai MYMARPAI Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Marpai with respect to the Marpai MYMARPAI Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English. COPYRIGHT AND TRADEMARK NOTICES: All contents of the MYMARPAI Website are: Copyright 2024 by Marpai, Inc. and/or its suppliers. All rights reserved. TRADEMARKS The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.
