Privacy Policy

Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. You may contact us to exercise these rights at the following address:

Marpai Health
5701 E Hillsborough Ave, Suite #1417
Tampa, FL 33610
www.MarpaiHealth.com
855.748.2654 x 7305

Marpai is committed to providing its members with high-quality health care options while protecting member privacy and developing technology that gives members the most powerful and safe online experience. This Statement of Privacy applies to the Platform and governs data collection and usage. By using the Platform, you consent to the data practices described in this statement.

Collection of Your Personal Information

Marpai collects personally identifiable information, such as your e-mail address, name, home or work address, and/or telephone number. Marpai also collects anonymous demographic information that is not unique to you, such as your zip code.

There is also information about your computer hardware and software that is automatically collected by Marpai. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Marpai for the operation of the service, in order to maintain quality of the service, and provide general statistics regarding use of the Platform.

Use of Your Personal Information

Marpai collects and uses your personal information to operate the Platform and deliver the Services you have requested. Marpai also uses your personally identifiable information to inform you of other products or services available from Marpai and its affiliates. Marpai may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Marpai does not sell, rent, or lease its customer lists to third parties. Marpai may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information—e-mail, name, address, and telephone number—is not transferred to the third party. In addition, Marpai may share data with trusted partners to help us perform statistical analysis, send you e-mail or postal mail, or provide customer support. All such third parties are prohibited from using your personal information except to provide these services on behalf of Marpai, and they are required to maintain the confidentiality of your information.

Notwithstanding the foregoing, Marpai may use and disclose data and information collected by Marpai which has been aggregated and/or de-identified, provided that following such aggregation or de-identification, the data and information does not contain any individually identifiable information.

Use of Cookies

The Marpai Platform uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. In this manner the information you previously provided can be retrieved, so you can easily use the Marpai features that you may have previously customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Marpai Services or the Platform.

Security of Your Personal Information

Marpai secures your personal information from unauthorized access, use, or disclosure. Marpai secures the personally identifiable information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use, or disclosure. When personal information is transmitted it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Your Rights

You have the right to:
· Get a copy of your health and claims records.
· Correct your health and claims records.
· Request confidential communication.
· Ask us to limit the information we share.
· Get a list of those with whom we’ve shared your information.
· Get a copy of this privacy notice.
· Choose someone to act for you.
· File a complaint if you believe your privacy rights have been violated.

Our Uses and Disclosures

We may use and share your information as we:
· Help manage the health care treatment you receive.
· Run our organization.
· Pay for your health services.
· Administer your health plan.
· Help with public health and safety issues.
· Do research.
· Comply with the law.
· Respond to organ and tissue donation requests and work with a medical examiner or funeral director.
· Address workers’ compensation, law enforcement, and other government requests.
· Respond to lawsuits and legal actions.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get a copy of health and claims records

· You can ask to see or get a copy of your health and claims records and other health information we have about you. Ask us how to do this.
· We will provide a copy or a summary of your health and claims records, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct health and claims records

· You can ask us to correct your health and claims records if you think they are incorrect or incomplete. Ask us how to do this.
· We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

· You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
· We will consider all reasonable requests, and must say “yes” if you tell us you would be in danger if we do not.

Ask us to limit what we use or share

· You can ask us not to use or share certain health information for treatment, payment, or our operations.
· We are not required to agree to your request, and we may say “no” if it would affect your care.

Get a list of those with whom we’ve shared information

· You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
· We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

· If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
· We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

· You can complain if you feel we have violated your rights by contacting us using the information at the top of this page.
· You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/ .
· We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:
· Share information with your family, close friends, or others involved in payment for your care
· Share information in a disaster relief situation

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

We never market or sell your personal information.

Our Uses and Disclosures

How do we typically use or share your health information?
We typically use or share your health information in the following ways.

Help manage the health care treatment you receive

· We can use your health information and share it with professionals who are treating you.
Example: A doctor sends us information about your diagnosis and treatment plan so we can arrange additional services.

Run our organization

· We can use and disclose your information to run our organization and contact you when necessary.
· We are not allowed to use genetic information to decide whether we will give you coverage and the price of that coverage. This does not apply to long term care plans.

Example: We use health information about you to develop better services for you.

Pay for your health services

We can use and disclose your health information as we pay for your health services.
Example: We share information about you with your dental plan to coordinate payment for your dental work.

Administer your plan

We may disclose your health information to your health plan sponsor for plan administration.
Example: Your company contracts with us to provide a health plan, and we provide your company with certain statistics to explain the premiums we charge.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:
· Preventing disease
· Helping with product recalls
· Reporting adverse reactions to medications
· Reporting suspected abuse, neglect, or domestic violence
· Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests and work with a medical examiner or funeral director
· We can share health information about you with organ procurement organizations.
· We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:
· For workers’ compensation claims
· For law enforcement purposes or with a law enforcement official
· With health oversight agencies for activities authorized by law
· For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
· We are required by law to maintain the privacy and security of your protected health information.
· We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
· We must follow the duties and privacy practices described in this notice and give you a copy of it.
· We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Member Authorization for Use by and Disclosure of Protected Health Information (“PHI”) to Others

I hereby authorize Marpai and affiliated entities to make accessible via the Platform my PHI. I understand that nothing related to my healthcare benefits depends on this voluntary authorization and that I may revoke this access at any time. I further understand that Marpai is not responsible for any misuse of my PHI by persons provided access under this authorization.

This authorization is limited to information in the possession of Marpai, including but not limited to:
· Medical and Financial Information in connection with my health insurance coverage under my plan, such as names of treating physicians, hospital and other clinical settings, treatment dates and diagnosis, and providers of prescription medications.
· Benefit Balances: Including deductible information, coinsurance balances, and amounts billed by providers in connection with treatment, procedures and/or prescription medications or medical durable equipment.

It is understood that actual copies of medical records as maintained by physician or hospital providers, including psychotherapy notes or charts, will not be made available. Additionally, PHI viewable under this authorization will NOT INCLUDE sensitive PHI such as testing or treatment for AIDS, HIV, mental health services, substance abuse of any type and reproductive health care (including abortions).

Expiration and Revocation

This authorization will remain in place until:
· my coverage under my health plan terminates or
· the authorized person’s coverage under their health plan terminates or
· I cancel the authorization by changing any permissions through the Platform or contact Marpai.

Last updated: December 28, 2021.